Customer Service Representative

The customer service representative assists the customer by answering calls, providing product information and being eager, informative, sympathetic and interested in resolving the customer’s issue quickly. Any customer who crosses your desk should be ready to listen, learn and solve inquiries.

Customer Service Job Duties and Responsibilities:

  • Able to think quickly, find answers and respond quickly to customer issues in a polite, empathetic and professional tone and manner.
  • High-selling and cross-selling capacity
  • Ability to generate sales leads from calls
  • Answer and manage incoming calls, emails, chats and / or interactive voice response systems
  • Ability to quickly remember, memorize or research answers
  • Excellent customer care and focus; Ability to assess customer needs and provide the right answer, route, troubleshooting or method for a positive customer experience
  • Ability to learn and follow all customer service policies and procedures
  • Try to overcome individual and team goals, objectives and quotas
  • Aim for customer resolution and return
  • Record, manage and file customer interactions and profile / account changes
  • Ability to resolve revenue, refund and shipping tracking numbers
  • Customer service job requirements and qualifications
  • High school degree or equivalent
  • Previous experience in customer support, client services, sales or related field
  • Excellent at communicating by phone and managing phone systems
  • Tracking and recording basic computer skills and call information, filing documents or updating customer profiles / accounts
  • Ability to focus on multiple issues at once
  • Excellent time management and priority skills
  • Ability to answer the phone, listen actively, relay information and type basic information simultaneously
  • Customer-focus for positive customer experience and resolution

Details For Customer Service Representative in Dubai

Company: Pure Cars Group
Job Role: Customer Service
Min. Education: Bachelor Degree
Nationality: Asian
Job Category: Customer Service Jobs in Dubai
Career Level: Mid Career
Job Location: Rashidiya
State: Dubai
Country: UAE
Gender: Any
Job Type: Full Time
Work Experience: 1-2 Years
Listed By: Employer
Salary: AED 2000 – AED 4000
Benefits: As Per UAE Labour Law
Job Published: October 1, 2020
Job Expires: November 1, 2020

How To Apply: Please send your updated CV with a fresh photo to / You may call us 050 1918250 / 050 1502559

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